The Facilitation Series, by Artie Mahal
Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!
For two decades, Artie successfully led mission-critical programs at Mars, Incorporated. He has delivered Business Process Management services worldwide, and is a speaker at professional forums. He had served with three governors of New Jersey in various community programs, and was the President of the first Sikh Temple in New Jersey. He has authored two other books: How Work Gets Done and the Facilitator’s and Trainer’s Toolkit.
Facilitator’s and Trainer’s Toolkit
Every day, every person experiences changes that impact how we live our lives. Some changes we see as helping us, others we see as hindering us. These shifts happen in our home life, our work life, and everywhere in between.
Master frameworks, techniques, and tools for conducting meetings, leading sessions and workshops, and transferring knowledge through education and training. In addition to focusing on proven methods, this book contains many new and innovative ideas developed through decades of the author’s experience.
There are 12 chapters:
The book concludes with a section on facilitator and trainer resources.
Good facilitation is often the difference between a meeting that delivers outputs and actions, and one that delivers breakthrough solutions and results. Artie Mahal, who is a master facilitator and trainer, has delivered an easy to read book that describes the science and art of effective facilitation. He offers insights, techniques, tools, and knowledge that anyone can use to improve their facilitation and training skills.
Vice President & Chief Information Officer
K. Hovnanian Companies, LLC
In this book Artie has brought together a great collection of tools, techniques and advice that provides a sound basis for anyone looking to become a more engaging and effective facilitator.
IT Director, Speaker, Business Process Practitioner
Artie Mahal used his wealth of experience in process management to create an easy to read book and a process to follow for any facilitator and trainer. The book contains valuable tools, templates, checklists, methodology, and a framework. He created a great framework structure for any facilitated session to deal with various business issues such as strategies, processes, projects, and team cooperation and collaboration.
Bassam A. AlKharashi
Director of Business Innovation Services, ES Consulting
Artie Mahal has taken a difficult and often misunderstood skill and made it easy to learn for the professional and novice alike. As a skilled facilitator for the past twenty-five years, this book has helped me “sharpen the saw” with new tools and concepts to help tackle any business challenge. For the novice facilitator, this book is an excellent guide as Mr. Mahal provides in-depth background and context for each facilitation concept before diving in with tools, tips, and techniques to master that concept.
BPTrends Certified BPM Professional, Business Process Center of Excellence Director
Knowledge in any form aims to bring transformation. Mr. Mahal has articulated his own experience and training skills in form of this book as an endeavor to share his expertise and bring transformation in many lives. Today, the world is full of challenges and I would say that the challenges are like strangers’ appearing on the floor all of sudden. You need to be equipped with all tools and techniques to face such exigencies. For this, either you have to be trained or you must know how to train others to achieve desired goal. This text caters to both requirements. The flow of text is tremendously designed from Framework to proposition, process, Leadership, Engaging, Techniques of training and environment. Each part of the book is thoroughly shaped up and presented in real terms.
Dr. Sandhir Sharma
Dean, Chitkara Business School, Chitkara University
Artie Mahal has kindly given the blueprint on how to “wow” your audience every time they attend a session. The book in essence lays out practical processes facilitators can follow to ensure learning is happening, collaboration is taking place and your learners will be engaged! After reading this book, you will never facilitate a workshop, training session or meeting ever the same again.
Senior Account Executive in Learning and Development.
Sooner or later you will have to facilitate. You have two options to get or improve facilitation competence: a) the long and painful trial and error way or b) the short and smart way, namely, using other experiences to prevent the errors, learn the shortcuts and avoid the pitfalls. This is a book for novice and even experienced facilitators. Read it. Use it. Learn from it. Take the short and smart way!
Alexandre Magno Vazquez Mello
BPM Experts, Partner and CEO
People working together provide the foundation of human achievement. As we continue to move toward work that is more intellectual than physical, unlocking, compiling and harmonizing divergent views toward some common understanding is best accomplished through competent facilitation. This is not easy. In this groundbreaking book, Arjit Mahal moves far beyond a description of tools and techniques by providing a framework for the development of a career and, if desired a successful business in the growing area of facilitation.
Dr. Edward Peters
Chief Executive Officer, OpenConnect Systems Incorporated
After Action Review
Master the After Action Review (AAR) to improve the outcome of any personal or professional activity.
From the beginning of time, humans have survived and thrived by learning from their experiences – both good and bad – and then tweaked their actions for better results next time. This continual quest for improvement stems from the difference between “what was” and “what could be.”
Even if we’re not consciously aware of it, we’re constantly seeking improvement in this very same way. If we turn to this analysis in a more intentional and methodical way, with an eye towards continuous improvement (CI), then next time around the outcomes can be more rewarding and desirable.
After Action Review (AAR) is a continuous improvement approach for reflecting on the work of a group or team. Learn how to apply both informal and formal AAR approaches. Along with a complete walkthrough, the book includes resources and materials you can use in your work right now. For example, the Group Insights template will help you distinguish “likes” from “wishes,” and the Planning Template will show you how to optimize the time spent during the AAR.
Chapter 1 covers basic facilitation skills needed to conduct an AAR including active listening, questioning, information gathering and analysis, public speaking, presenting, intervening, and managing group dynamics. Chapter 2 explains the AAR in detail including its value proposition and frameworks. Chapter 3 explores the informal AAR and Chapter 4 the formal AAR.
How Work Gets Done
How Work Gets Done will provide the business or IT professional with a practical
working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:
How Work Gets Done is a clear, concise, and well-navigated journey into the world of Business Processes and Business Process Management. From a practical introduction through advanced topics around methodology and competencies, it is suitable for business process newcomers and seasoned practitioners alike. It should be required reading at all levels of
Eugene Fucetola – Global Application Messaging and
Integration, Operations Manager, Mars Information Services
If you have always wished you had a very practical friend who could sit down and talk you through just what is involved improving how work gets done at your organization, this is the book!
Paul Harmon – Executive Editor, Business Process Trends and Chief
Methodologist, BPTrends Associates
Artie Mahal has done something that was thought to be impossible – produce an easily readable book about business
process management. He paints pictures with words, offers many easy-to-grasp analogies, and stimulates with simplifying charts of complex concepts.
Fraser- Lecturer, Rutgers Business School
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